Service terms

Version 2026-09-24. Save this exact document

Version 2026-09-24. Effective only after owner approval and the applicable customer acceptance.

Operator and agreement

WorkShutter is operated by Ryan Guthrie, an individual based in Texas, United States. WorkShutter is a trading name, not a separate limited liability company. Contact for support, privacy, security, abuse reports and contractual notices: hello@workshutter.com.

These terms govern business use of WorkShutter under an accepted service order. Customer means the business named in that order, including an individual operating a business. The accepting administrator must be at least 18 and authorized to bind Customer. A demo inquiry is a request for contact; it does not create an account, contract, subscription, or payment obligation. Personal or household consumer subscriptions are not offered under these terms. Mandatory legal rights are preserved.

Plans, fees, and onboarding

The service order confirms the plan, users, retained storage, start date, monthly fees, applicable taxes, invoice due date, and agreed onboarding scope before service begins. Website prices are monthly USD before applicable tax. Payment is arranged during assisted onboarding; the website inquiry form does not take payment. No automatic card charge is authorized by these terms alone.

Active members and pending invitations count toward user capacity. Retained media, documents, and pending uploads count toward storage. Storage is the total retained library, not a monthly upload allowance. Extra users and storage require an agreed capacity change before additional fees apply. Reaching capacity does not itself remove existing view or export access. There are no automatic overage charges.

The Organization package includes one administrator setup session covering workspace structure, templates, and permissions. Archive migration, custom integrations, and continuing training require a separate scope and price. Customer is responsible for providing authorized files and instructions.

Unless a separately accepted service order says otherwise, service renews monthly at the agreed price. Customer may cancel renewal by emailing hello@workshutter.com before the next renewal date. Access continues through the paid period; unused portions are not refunded except where required by law or expressly agreed. Material price changes require at least 30 days' notice and apply no earlier than a subsequent renewal, giving Customer an opportunity to cancel. Overdue invoices may lead to proportionate suspension after notice and a reasonable opportunity to resolve the issue; we will coordinate access to retrieve records.

Existing agreements remain effective according to their own terms. This document does not retroactively change an accepted agreement, convert a free workspace to paid service, or authorize any charge. A change requires the applicable separate acceptance and notice.

Use of the service and accounts

During permitted access, Customer may use available WorkShutter features for its business records. This limited, nonexclusive right does not transfer ownership of the service or software. Third-party software remains subject to its applicable licenses. Customer controls its memberships and authorized integrations, must use individual accounts, protect credentials and promptly remove access that is no longer authorized. Notify us promptly of suspected compromise. Customer should assign organization roles for the intended access boundaries and review them when responsibilities change.

Customer content and permissions

Customer retains its rights in uploaded content. Customer authorizes us to host, store, copy, transmit, display, organize, export, secure and otherwise process that content as needed to provide the service on its instructions, including through service providers. This does not authorize selling customer content, using it in public marketing or training general-purpose AI models on it. The data processing agreement governs personal data processed for Customer.

Customer must have the rights, lawful basis, notices and permissions needed to collect, upload and share its content, including property access and audio/video recording permissions. Device permission is not permission from the people recorded. Minimize unnecessary personal or confidential information. WorkShutter is not offered as a medical-record, biometric-identification or children's service, or as a certified evidence repository. These responsibilities do not remove our own legal obligations.

External galleries and integrations

Customer chooses which files to share. Anyone with an active gallery link can access its selected content and may save or forward copies. Shared originals may contain location/GPS metadata, capture details and recorded audio. Gallery titles and current category labels are visible; later label changes affect existing galleries. Internal comments, descriptions and tags are excluded from the standard external gallery. New uploads are not automatically added. Review the actual files and visible labels before sharing. Revocation cannot recall copies already obtained.

Customer-selected integrations operate within their granted permissions and may retain exported information under their own arrangements. Grant only necessary access and revoke it when no longer required.

Supported service and limitations

The supported service is browser-based. Keep the app open and connected until uploads are confirmed complete. Native applications and offline operation are not included in this offer. An upload is not complete until the service confirms verification; files present only on a device may be lost if the device is lost, damaged, erased or the app is removed. Keep independent copies of important records and verify exports before relying on them.

The service assists documentation; it does not replace professional inspection, safety judgment or regulatory-record advice. Timestamps and integrity information do not establish that a record is truthful, complete or legally admissible. No guaranteed uptime, recovery point or recovery time applies unless separately agreed in writing. Except for express commitments in these terms or the data processing agreement and to the extent permitted by law, the service is provided as available without implied warranties of merchantability, fitness for a particular purpose or uninterrupted/error-free operation. Nothing excuses mandatory duties or agreed safeguards.

Confidentiality and security

Each party will use reasonable care to protect the other's nonpublic business information, use it for this relationship or lawful purposes, and disclose it only to people or providers with a need to know and appropriate confidentiality obligations. This excludes information lawfully public, independently developed, already lawfully known or lawfully obtained without restriction. Legally required disclosure is permitted, with notice where lawful and practicable.

We will maintain appropriate safeguards for the service and the processing described in the data processing agreement. Ordinary customer-content support access uses an authorized, time-limited workspace grant. Restricted infrastructure access may also be needed for security, incident response or legal compliance. We do not promise end-to-end encryption or that the operator can never access stored data. Current sign-in and privileged email verification are not represented as independent-factor authentication.

Acceptable use

Do not upload or share information without the necessary rights; conduct covert or unlawful surveillance; infringe privacy or intellectual property; distribute unlawful sexual, exploitative, threatening or abusive material; introduce malware; bypass access controls, workspace boundaries or limits; share credentials; or facilitate fraud, unlawful discrimination or other illegal activity.

Do not intentionally upload government identity documents, payment credentials, medical records or biometric identifiers for recognition without a separately agreed service and appropriate safeguards. Minimize incidental sensitive information and use authorized correction or deletion where needed. Do not create accounts for children. Report suspected unlawful content or security issues to hello@workshutter.com with the relevant reference and description, avoiding unnecessary sensitive attachments. We will assess reports and apply proportionate action and any notice or review process required by law.

Suspension and leaving

We may restrict affected activity when reasonably necessary to address unlawful use, a material security threat, a material breach or a binding legal requirement. Where lawful and practicable, we will explain the reason, allow an opportunity to resolve it and preserve access to unaffected records. Urgent protective action may precede notice. Customer may stop using the service and contact us to arrange export or closure.

An authorized administrator should request workspace closure; an individual account request does not automatically authorize deletion of the employer's project records. We will coordinate return or deletion and confirm its scope, applicable timing and any lawful retention exceptions. We will not represent a deletion as complete before verifying it. The end of a service period alone is not an instruction to delete records. Any service discontinuation will include reasonable advance notice and a reasonable opportunity to retrieve content, except where law or an urgent security need prevents this. Applicable mandatory switching and data-return rights remain effective.

Liability

To the maximum extent permitted by applicable law, neither party is liable under this service agreement for indirect or consequential loss, lost profits or lost business opportunities. Ryan Guthrie's total aggregate liability arising out of or relating to the service and these terms, including contractual claims concerning confidentiality, data protection or intellectual property, is limited to the greater of US $1,000 or the fees paid by Customer for the service in the 12 months preceding the event giving rise to the claim. Multiple claims do not multiply this cap.

The exclusions and cap do not apply to fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, or liability that cannot lawfully be excluded or limited. They do not limit rights or remedies of data subjects, regulator powers, mandatory statutory duties or mandatory international-transfer clauses. Customer's obligations concerning its content do not release us from responsibility for our own conduct. Enforceability remains subject to applicable law.

Third-party claims

Customer will defend a third-party claim to the extent caused by content Customer had no right to provide or Customer's unlawful use, and pay finally awarded damages or a settlement it approves. This does not cover claims caused by our unauthorized use, modification or breach. We must promptly notify Customer, allow reasonable control of the defense and cooperate at Customer's expense. No settlement may admit our fault or impose nonmonetary obligations without our consent. This clause remains subject to mandatory law and does not create a general release of our negligence.

Changes and general provisions

We will identify material changes and seek renewed acceptance where required. These terms do not retroactively treat prior use as acceptance of a different document. You may retain the exact accepted version. Paid offers, processing instructions and mandatory transfer clauses follow their own acceptance requirements.

Texas law governs, except where mandatory law requires otherwise. The parties will first seek good-faith resolution through their contacts. Courts otherwise having jurisdiction remain available; these terms do not impose mandatory arbitration, a class-action waiver or an exclusive court venue. If a provision is unenforceable, the remainder applies to the extent lawful. Assignment to a lawful successor must preserve applicable data-protection obligations and required notice. The data processing agreement prevails on processing conflicts, and mandatory transfer clauses prevail over inconsistent terms. These terms and the incorporated data processing agreement constitute the service agreement, subject to any separate signed agreement that expressly overrides them.